| Terms and Conditions for full details on our terms and conditions please contact us « Back |
Stock
Due to the huge range of products available on our website, it is inevitable that some items will be temporarily out of stock. No money will be taken from your card until your order is ready to be despatched. We will let you know when the item is due back in stock.
Delivery
We use Royal Mail for smaller items and {UK Mail} for larger products and bikes. Once the goods have been passed to the delivery agent, you should receive them the next working day. NB We do not have any control over any delays that may occur when the goods are in courier’s possession. If you are concerned about an overdue delivery, please contact us and we will be happy to chase it up for you. All shipping/delivery charges are shown on your order form, prior to you committing to your purchase. If you spend £50.00 or over delivery is free of charge. Your standard courier delivery means that the goods will be delivered to the addresses given by you, the purchaser at any time between 8.00am and 6.00pm.
We use Royal Mail for smaller items and {UK Mail} for larger products and bikes. Once the goods have been passed to the delivery agent, you should receive them the next working day. NB We do not have any control over any delays that may occur when the goods are in courier’s possession. If you are concerned about an overdue delivery, please contact us and we will be happy to chase it up for you. All shipping/delivery charges are shown on your order form, prior to you committing to your purchase. If you spend £50.00 or over delivery is free of charge. Your standard courier delivery means that the goods will be delivered to the addresses given by you, the purchaser at any time between 8.00am and 6.00pm.
If you live at a multiple occupancy address, please be aware that the goods can be signed for by any person at the given address.
NOTE: Free delivery for purchases over £50.00 applies for most accessories and components, You may recieve a delivery charge for larger items such as bikes, scooters etc.
Returns
Goods must be returned unused, in the original condition, original packaging and with any labels still attached. The cost of original delivery to you will not be refunded either in part or in full. If we sent your goods free of charge, our postage costs will be deducted from your refund. You, the customer, remain soley responsible for the goods until they are received by us. You are advised to use a ‘signed for’ insured delivery service to return goods to us.
Returns
Goods must be returned unused, in the original condition, original packaging and with any labels still attached. The cost of original delivery to you will not be refunded either in part or in full. If we sent your goods free of charge, our postage costs will be deducted from your refund. You, the customer, remain soley responsible for the goods until they are received by us. You are advised to use a ‘signed for’ insured delivery service to return goods to us.
Goods lost or damage in transit whilst being returned are still your responsibility and deductions may be made from any refund you are entitled to; to cover the loss off or damage of goods.
Damaged Goods
All items are carefully checked before despatch. If any items arrive damaged/defective, we will make every effort to rectify this situation. We will do our best to ensure that you are fully satisfied with your purchase. If the goods are damaged in transit, please either refuse to sign for the package or sign the courier’s delivery note, damaged or unopened and notify us within three dates of the date in which the consignment was signed for.
Damaged Goods
All items are carefully checked before despatch. If any items arrive damaged/defective, we will make every effort to rectify this situation. We will do our best to ensure that you are fully satisfied with your purchase. If the goods are damaged in transit, please either refuse to sign for the package or sign the courier’s delivery note, damaged or unopened and notify us within three dates of the date in which the consignment was signed for.
We cannot claim against the courier, if this procedure is not completed. Please keep all the packaging material as the courier may wish to inspect this. We will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you or to have a full refund.
Guarantees and Warranty
Should your product develop a fault whilst still under warranty, we will do our best to rectify it for you as soon as possible. All guarantees are provided entirely by the manufactures/UK importers and are subject to terms therein. Purchasers are reminded to complete all warranty cards/documents upon receipt of goods where appropriate.
The duration of this warranty is at least one year but some manufacturers offer and extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by accidents, abuse, general wear and tear etc. All warranty enquiries must be made first and foremost to Nailsea Cycles and not to any third party.
Please be aware that in the extent of our financial liability, in relation to warranty claims, cannot extend beyond those costs which we will incur if the item was being repaired by us. I.e. We will not allow any payment, made to a third party, which will repair the item on a “full profit” basis.
It is your responsibility to return the goods to us. Unfortunately, postage costs. Fuel costs associated with returning the item cannot be recovered. We will cover the costs of posting of replacement parts. We may charge you if the item subsequently turns out not to be covered under warranty.
Pricing and Payment
All prices are in pounds Sterling and include VAT. The standard VAT rate is 17.5%. Purchases outside the EU can order VAT free. Purchases from outside the United Kingdom will be charged in Sterling and converted to your currency by your credit card company.
When ordering, you must state the correct card holder’s details, including address. These details checked for security reasons and any mismatch in details may cause a delay. You may also pay by cheque to the given address, but your purchase may not be despatched until your cheque has cleared.
Queries and Complaints
Nailsea Cycles endeavour to handle all enquiries and fulfil all orders speedily, effectively and without incident, but it is not possible to guarantee there will never be a problem. Should you have any complaints about our products or services, we would request that these be put in writing and sent either via e-mail (Nailseacycles@yahoo.co.uk) or by post to the following address: Nailsea Cycles, 132 High Street, Nailsea, North Somerset, BS48 1AP.
Any complaint received, will be acknowledged within five working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.
Law and Jurisdiction
The contract shall be deemed to be made in England. All contracts made between Nailsea Cycles and the customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts. Please read the fact sheet on the ‘Sales of Goods Act’ to find out more about your rights as a consumer.
Guarantees and Warranty
Should your product develop a fault whilst still under warranty, we will do our best to rectify it for you as soon as possible. All guarantees are provided entirely by the manufactures/UK importers and are subject to terms therein. Purchasers are reminded to complete all warranty cards/documents upon receipt of goods where appropriate.
The duration of this warranty is at least one year but some manufacturers offer and extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by accidents, abuse, general wear and tear etc. All warranty enquiries must be made first and foremost to Nailsea Cycles and not to any third party.
Please be aware that in the extent of our financial liability, in relation to warranty claims, cannot extend beyond those costs which we will incur if the item was being repaired by us. I.e. We will not allow any payment, made to a third party, which will repair the item on a “full profit” basis.
It is your responsibility to return the goods to us. Unfortunately, postage costs. Fuel costs associated with returning the item cannot be recovered. We will cover the costs of posting of replacement parts. We may charge you if the item subsequently turns out not to be covered under warranty.
Pricing and Payment
All prices are in pounds Sterling and include VAT. The standard VAT rate is 17.5%. Purchases outside the EU can order VAT free. Purchases from outside the United Kingdom will be charged in Sterling and converted to your currency by your credit card company.
When ordering, you must state the correct card holder’s details, including address. These details checked for security reasons and any mismatch in details may cause a delay. You may also pay by cheque to the given address, but your purchase may not be despatched until your cheque has cleared.
Queries and Complaints
Nailsea Cycles endeavour to handle all enquiries and fulfil all orders speedily, effectively and without incident, but it is not possible to guarantee there will never be a problem. Should you have any complaints about our products or services, we would request that these be put in writing and sent either via e-mail (Nailseacycles@yahoo.co.uk) or by post to the following address: Nailsea Cycles, 132 High Street, Nailsea, North Somerset, BS48 1AP.
Any complaint received, will be acknowledged within five working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.
Law and Jurisdiction
The contract shall be deemed to be made in England. All contracts made between Nailsea Cycles and the customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts. Please read the fact sheet on the ‘Sales of Goods Act’ to find out more about your rights as a consumer.